Your A-player starts within 48 hours.
Training happens before day one. We place the A-player in your business and workflows, then coach for two weeks until they run it independently.
Recruitment
We source and filter candidates for your store.
Pre-start training
They complete video modules and pass exams before day one.
48-hour start
Your A-player is placed in your business and starts working.
Two weeks hands on
Our trainer works inside your business every day until independent.
Training
Video modules and exams are completed before the A-player ever reaches your store. Only people who pass are placed.
Onboarding document + start
You get the onboarding document and your A-player starts inside your business and workflows within 48 hours. We begin on real cases from day one.
Two weeks in your business
Our trainer works inside your business and workflows, checks their work daily and reports back to you every day until independent.
What you get on paper
Operating manual
SOPs for every recurring case, from order status to refunds.
CS sheet and workspace
A ready made dashboard and workspace for your team.
Policies and rules
Clear rules for refunds, resends, replacements and suppliers.
KPIs and reporting
Response time, resolution rate and refund ratio, automatic.
Daily reports
Every day during onboarding you see progress and feedback points.
Independent after 14 days
Your employee runs the backend alone, ready to scale the team.